Lobster Taxi™ will ship all products to the address submitted by the customer. If the package is undeliverable or incorrect address is submitted, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.
Once a shipment has been delivered to the carrier, UPS or Fedex, any weather delay will void any eligibility for a refund on products. Weather will also void any refund on Saturday delivery charges, packaging, and/or handling charges.
Lobster Taxi™ does not assume responsibility for packages delivered late due to flight delays, mechanical failures, or improperly sorted packages. Severe weather conditions which cause delayed arrival will also not qualify for a refund even if shipping protection has been included.
In the event that you received a package with exterior visible damage, email Lobster Taxi™ on the date the package was delivered with photographs of the damage to: CustomerService@LobsterTaxi.com. Do not throw away contents or packaging as an inspection must occur by our carrier, UPS or FedEx. Refund eligibility will be subject to investigation done by our carrier and Lobster Taxi™.
Damaged and/or Spoiled Products (Live Lobster Guarantee):
At Lobster Taxi™ we pride ourselves on providing the absolute best Maine Lobster experience. We believe in the experience so much that we guarantee your lobsters arrive fresh and alive on the date of delivery. If for any reason your lobsters do not arrive as guaranteed, we will reimburse you for the product and make sure a satisfactory resolution is reached. This will typically be provided in the form of a refund for the spoiled product or reshipment, which is not guaranteed unless all items shipped were affected. In order to determine on our end that the product did not make the trip safely we will require a photograph and attempt to reach us via phone or email on the date of delivery. Please make sure the picture properly shows the spoiled products or lifeless lobsters and this can be sent to CustomerService@LobsterTaxi.com along with your order number and the best way to reach you.
Lobster Taxi™ guarantees that our packages are received with all ordered products. If for any reason you receive a package which is missing an item that was ordered, you must reach out to us directly via phone or email on the date of delivery. We may require that a picture be provided showing the package and after investigation a refund or credit for the missing item will be issued toward a future order. In the event the customer does not report the missing items on the date of delivery, Lobster Taxi™ reserves the right to refuse any refund. In the event that items were purchased on a gift card (coupon code), the refund will post to the gift card (coupon code). Items will not be reshipped.
All refunds will be issued within 21 days from the date of refund request. All full or partial credit card refunds will refund back to the credit card used by the customer described in the "billing information" section of the invoice.